How does NetNova LINQ wireless Network work?
• Many aren’t familiar with Wireless Internet Service Provider (WISP), so this is a customer FAQ.
We mount a radio on the outside of your home and point it to a nearby NetNova LINQ tower.
The tower and the radio securely send and receive your Internet content. Wireless radio (CPE) installed on the outside of the home.
From the outside radio, we run a cable into your home and install a wireless router.
This allows you to connect your wired and wireless devices to the Internet, so everyone in your home can get online. We also secure (encrypt) the wireless router so others can’t “steal” your Internet.
What is power cycling?
• When having problems with your Internet connection, the best thing to do first is power cycle both your router and your NetNova wireless equipment.
• To reset your NetNova internet connection try the following steps:
o Locate your Internet Adapter (POE)
o Reboot your outside radio by unplugging this adapter from AC power
o Wait 60 seconds then put the power plug back in
o If you have a router, unplug it from the power for 60 seconds
o After 2 minutes, check your computer for Internet
o If none of these steps resolve your issue, please Contact Us
Am I getting the speeds I am paying for?
• We offer “up-to” speeds. If you are paying for the 5Mbps package, you will get as close to 5Mbps as possible. However, if you have Non-Line-of-Sight equipment because you have trees and obstructions between you and the tower, your speeds will be lower. Otherwise, if you have clear line-of-sight to the tower, you should get the maximum speed. When running a speed test, your results will be measured in Mbps. When downloading files, you will see your speed measured in bytes (MB/s), not bits (Mbps).
I have a new router, what’s the next step?
• If you received a new router from NetNova, or purchased one on your own, please contact tech support during our support weekday business hours so they can provision it for you.
What is your usage policy?
• You can read the full policy here. While our Internet plans allow you to download an unlimited amount of data you pay for, there are laws against downloading certain things, including copyright-infringed works.
Does weather affect NetNova Internet?
• Unlike satellite, which can lose signal during heavy rain, weather does not typically affect the wireless signal. There are some exceptions to this, such as, severe storms and ice. Lightening can sometimes damage tower equipment. NetNova LINQ monitors the network 24/7, so tower techs know when there is an outage and can work quickly to restore service at all hours. Ice buildup can affect a specific type of antenna called a Yagi. This is the long, skinny, pronged antenna that is only used in areas with no line-of-sight to the tower.
Delivering High-speed Internet Where Others Can’t
We mount a radio on the outside of your home and point it to a nearby NetNova tower. The tower and the radio securely send and receive your Internet content. Wireless radio (CPE) installed on the outside of the home. From the outside radio, we run a cable into your home and install a wireless router. This allows you to connect your wired and wireless devices to the Internet, so everyone in your home can get online. We also secure (encrypt) the wireless router so others can’t “steal” your Internet.
Fiber: It can be the fastest – but it’s not always. Providers can vary a lot – from the speeds they offer and how much they charge, to how long it takes to repair a cut fiber line and restore an outage. It’s not available everywhere, so if you have the option to choose fiber, you might want to look into it if speed is important to you.
Fixed wireless vs. other wireless connections
There are a lot of kinds of wireless internet, and fixed wireless is just one specific kind. Fixed wireless internet is different from satellite internet, Wi-Fi, 4G, and 5G.
Fixed wireless vs. satellite internet
Satellite: Most satellites are floating in orbit between 100 and 24,000 miles away. That’s how far your data is traveling – so latency (the delay between the signal being sent and reaching its destination) is going to be much higher than just about any other option. By comparison, your nearest NetNova LINQ tower will be less than 5 miles from your house. NetNova LINQ latency times (i.e. 30ms) are a fraction of that of satellite (i.e. 400ms). Customers who switch from Satellite to NetNova LINQ are often amazed by the improvement in Internet speed and reliability. Unlike Satellite, the weather does not affect NetNova LINQ service.
Fixed wireless vs. Wi-Fi
Wi-Fi is the technology used to connect small wireless Local Area Networks (LANs). For example, your home Wi-Fi network or the Wi-Fi at your favorite coffee shop both manage the internet connections for all the devices on their respective networks.
Wi-Fi is a set of wireless network protocols based on the on the IEEE 802.11 standards (which is why you might see Wi-Fi 6 listed as 802.11ax). Its radio signals work well even in crowded areas where the airwaves are filled with other Wi-Fi signals, though it can be blocked by walls, pillars, and other solid obstructions.
Most people use Wi-Fi for their home networks, but they still need a way to connect their home network to the internet. This connection could be a wired connection like cable or fiber, or you could connect to the internet wirelessly over a connection like fixed wireless.
Fixed wireless vs. Mobile Broadband
Mobile broadband is a catch-all term for internet connections used on mobile devices like your phone, tablet, or a wireless hotspot. Fixed wireless, as you might expect, is designed with the expectation that both the transmitter and receiver are in fixed locations, so even if you could take the antenna off your house and stick it to a car, it probably wouldn’t work.
Fixed and mobile wireless internet plans tend to have different use cases. Although many people rely on their phones as their only connection to the internet, it’s more common for people to have both. There are, however, ways to use these same cellular networks to make connections designed for home internet, which is where 4G and 5G home internet connections come in.
Fixed wireless vs. 4G home internet and 5G home internet
Fixed wireless is different from cellular technologies like 4G and 5G, though there is considerable overlap in the technologies they use. These wireless technologies are the same used in mobile phones that have internet connectivity, but they can also be used for home internet connections.
Although the technologies are similar to fixed wireless, the cellular towers used for 4G and 5G home internet require more infrastructure, because they’re also used to provide mobile coverage. Since these networks pull double duty, their top speeds are often a bit lower. Fixed wireless towers, on the other hand, are built with home internet in mind, so they are often able to deliver higher speeds using just a few well-placed towers.